We value your privacy and at all times fully comply with the guidelines of the Privacy Act 1993.
In order to carry out our duties as your adviser, it is necessary for us to collect personal information about you.
Client information is kept in an individual confidential file and held electronically in a secure Client Relationship Management database. Records are held at our office situated at 204 Karamu Road North, Hastings and retained for a minimum period of seven years.
To comply with the Privacy Act, it is important that you are aware that certain information about you is held. This informaton is confidential to underwriters, re-insurers, investment custodians and ourselves, for whome we submit proposals to, in order to gain the best possible terms for your insurance or investment business.
You should be aware that we are subject to random audits by the Financial Markets Authority. As Authorised Financial Advisers we have a strict Code of Conduct to comply with and as such, we are required to make all records relating to our financial advice business (including client files) available for inspection at any time by the Financial Markets Authority. The Financial Markets Authority has authority under Section 25 of the Financial Markets Act to access any client file. Should they view your file, they will not be in breach of the Privacy Act.
Telephone conversations and meetings with you may be recorded. This is done for quality assurance and training purposes to ensure that all information we provide you is consistent and accurate, and to support any transactions or instructions you provide us.